Moderna Leverages Custom AI GPTs for Streamlining HR and Total Rewards Programs
Cambridge, Massachusetts, USA: Biotechnology firm Moderna has reportedly developed over 3,000 custom ChatGPT-style models for internal use, including AI agents that handle year-end performance review summaries, benefits questions, and equity compensation guidance. This approach, led by Moderna’s chief people and digital technology officer, aims to cut down on repetitive HR tasks, freeing teams for higher-level strategic initiatives. Early results indicate substantial drops in related email and service tickets, though privacy and accuracy remain top concerns.
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Key Entities
- • Moderna: Known for its mRNA vaccine, now pioneering AI use in HR.
- • OpenAI: Partners with Moderna to create custom GPTs.
- • Hem Patel: Moderna VP overseeing HR business partner for research and exec compensation.
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